99ko Responsible Gaming —
Stay safe, enjoy the game
99ko believes gaming is a form of entertainment — not addiction. We place the highest priority on the safety and mental well-being of every player.
Our Commitment
99ko is a trusted online gaming platform in Bangladesh. We are committed to creating a safe, transparent, and enjoyable environment for every user. Gaming is a form of entertainment — it should never be considered a reliable source of income.
We believe that building responsible gaming habits is essential for every player. At 99ko, you can set your own playing limits, and take a temporary or permanent break whenever you need one. Our support team is by your side seven days a week, twenty-four hours a day.
Important Warning
99ko is for players aged 21 and above only. Opening an account or playing games by anyone underage is strictly prohibited. We urge parents and guardians to ensure that children and teenagers cannot access this platform.
Our Safety Tools
Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is in place, it takes effect immediately, and a waiting period applies if you want to increase it. Keeping your budget under control is straightforward.
Time Limits
Decide for yourself how long you will play. Set a daily time limit and you will be automatically alerted when that time is up. Stay aware of time and keep gaming enjoyable.
Self-Exclusion
If you feel gaming is getting out of control, you can suspend your account yourself — temporarily or for an extended period. Contact support and 99ko will act quickly.
Cooling-Off Period
Take a short break to clear your head — your account can be paused for anywhere from 24 hours to 30 days. During this time, no betting or deposits will be possible.
Activity Review
View your betting history, a summary of wins and losses, and spending reports at any time. Analyse your own habits and make informed decisions.
Support Assistance
For any gaming-related concerns, 99ko's support team is ready to help in Bangla 24/7 via live chat and email. Talk to us instead of facing it alone.
Recognise the Warning Signs
Gaming addiction develops gradually — often the problem deepens before you realise it. If you notice any of the signs below in yourself, it is time to seek help.
Spending Beyond Your Budget
You are spending more than your set limit, even cutting into essential household expenses.
Chasing Losses
You keep betting to recover lost money, which leads to even greater losses.
Hiding from Family and Friends
You are not being honest with the people close to you about your gaming habits, or you are hiding them.
Emotional Instability
When you cannot play, you feel anxious, irritable, or restless — you cannot feel normal without gaming.
Impact on Daily Life
You are prioritising gaming over work, studies, or family responsibilities.
Gambling with Borrowed Money
You are borrowing money or dipping into savings to bet — financial pressure is building up constantly.
How to Set Limits
Follow the steps below to protect yourself on 99ko.
Log In to Your Account
Log in to your 99ko account and open your profile settings.
Find the "Responsible Gaming" option
In the settings menu, select the "Responsible Gaming" option.
Set your preferred limits
Choose what you need — a deposit limit, a session time limit, or a cooling-off period.
Confirm the changes
Once a limit is confirmed, it takes effect immediately. A waiting period applies if you wish to increase it.
Contact support
If you have any issues or want to request self-exclusion, contact us via live chat or email [email protected].
Safe Gaming Tips
Healthy Gaming Habits
- Set a budget in advance and only play with that amount.
- See gaming as entertainment, not a source of income.
- Set a daily time limit for playing and stick to it.
- Do not play when you are tired or feeling mentally distressed.
- When you lose, take a break instead of immediately trying to recover.
- Avoid gaming while under the influence of alcohol or anything else.
- Let your family know about your gaming habits.
- Enjoy other aspects of life beyond gaming.
Protecting Minors
99ko is for players aged 21+ only. Parents and guardians should make sure:
- Keep your account password away from children.
- Use parental control software on your devices.
- Always log out at the end of a session after logging in.
- Keep your payment card and mobile banking details secure.
Self-Exclusion: Learn More
Self-exclusion is a feature that lets you voluntarily block access to your 99ko account for a chosen period. This can be temporary — such as 30 or 90 days — or your account can be closed permanently.
While self-exclusion is active, no deposits, betting, or gameplay will be possible during that period. This is not a sign of weakness — it is a courageous and responsible decision.
Temporary Break
- 24 hours to 30 days
- Automatically resumes after the break ends
- Can be done yourself from settings
Long-Term Exclusion
- 90 days to permanent
- Request via support
- Account access will be fully blocked
To request self-exclusion, contact us via live chat or send an email to [email protected]. Our team will take action as quickly as possible.
Get Help — You Are Not Alone
Gaming problems can happen to anyone — there is no shame in it. Asking for help is the wisest thing you can do. 99ko's support team is always here for you.
Contact 99ko Support
- Live Chat: available 24/7 — speak directly in Bangla
- Email: [email protected] — write in Bangla or English
- Your information will be kept completely confidential
Gaming addiction is a mental health issue. For professional help, talk to your family, a trusted friend, or a mental health specialist. 99ko always supports responsible gaming.
Frequently Asked Questions
Enjoy safely — with 99ko
Play responsibly, stay within your set budget, and enjoy gaming as entertainment.