Your Privacy Is Our Responsibility
At 99ko, every piece of your personal information is stored with the highest level of security. This policy explains how we collect, use, and keep your data safe.
This Privacy Policy ("Policy") governs the collection, use, storage, and protection of personal information between the 99ko platform ("we", "our", or "99ko") and users of this website ("you" or "user"). By creating an account on 99ko, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
We believe you should have full control over your personal information. This Policy is the foundation of that commitment — written in clear, honest, and understandable language so you can easily know what we do with your data.
1 What Information We Collect
We collect various types of information to provide services on 99ko. This information comes primarily from two sources — what you provide directly and what is automatically collected during your use of the platform.
1.1 Information You Provide Directly
- Full name, date of birth, and national identity information
- Email address and mobile phone number
- Current address and nationality
- Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
- Documents required for identity verification
- Information provided when contacting the support team
1.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Activity logs on the platform — login times, game sessions, betting history
- Data collected from cookies and similar tracking technologies
- Referral sources and navigation paths on the platform
2 Purpose of Data Collection
We collect and use your information only for specific, lawful, and legitimate purposes. 99ko never uses your information for unnecessary purposes.
2.1 Account Management and Identity Verification
We use your personal information to create, manage, and secure your account. The identity verification process plays an important role in preventing fraud and money laundering.
2.2 Transaction Processing
Payment information is required to complete all financial transactions, including deposits and withdrawals. This information is used to provide the minimum ৳100 deposit and ৳500 withdrawal facility on our platform quickly and securely.
2.3 Customer Service
Your information is needed to resolve your issues through our 24/7 live chat and email support. This helps us provide assistance quickly and effectively.
2.4 Security and Fraud Prevention
We continuously monitor to protect platform security, detect suspicious activity, and safeguard the interests of all users.
2.5 Ensuring Responsible Gaming
By reviewing your gaming behavior, we maintain responsible gaming standards and provide assistance when needed.
3 Data Sharing and Third Parties
99ko does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Important: 99ko never sells your information to any marketing or advertising agency without your permission.
- Payment Processors: Minimum necessary information to complete bKash, Nagad, Rocket, Upay, and bank transfers.
- Technology Service Providers: Trusted technology partners who assist in operating the platform and are bound by strict confidentiality agreements.
- Legal Obligations: Relevant information in response to a court order or a lawful request from a legitimate authority.
- Security Matters: In situations where it is essential for fraud investigations or platform security protection.
- With Your Consent: For specific purposes when you have given explicit permission.
4 Data Protection and Security Measures
99ko uses industry-leading security technology to protect your information. Our security framework is multi-layered and continuously updated.
SSL/TLS Encryption
All data transmissions are protected by the highest standard SSL encryption, so no third party can access your information.
Firewall and Access Control
Advanced firewalls and strict access controls ensure that only authorized personnel can access the necessary information.
Regular Security Audits
Our systems undergo regular independent security reviews and any potential vulnerabilities are identified and resolved.
Secure Data Storage
All data is stored on encrypted servers, backed up regularly, and protected from unauthorized access.
5 Cookies Policy
The 99ko website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
5.1 Types of Cookies
- Essential Cookies: Essential for core platform functionality — maintaining login status, security tokens, session management.
- Functional Cookies: To remember your preferences such as language settings and game settings.
- Analytical Cookies: To understand platform usage — which pages are visited most, where issues are occurring, etc.
5.2 Cookie Controls
You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some platform functionality.
6 Your Rights
Every user of 99ko has the following rights regarding their personal information. Contact our support team to exercise these rights.
You have the right to know what information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your information in certain circumstances, subject to legal obligations.
The right to request your information in a structured format.
The right to object to the processing of your information for specific purposes.
The right to request a temporary pause on processing your information in certain circumstances.
7 Data Retention Period
We retain your personal information only for as long as necessary to fulfill the relevant purpose or to comply with legal obligations.
- Active Account: All information is retained while the account remains active.
- Closed Account: Financial transaction records are retained for a specified period after account closure in accordance with applicable law.
- Identity Documents: Retained for the period necessary to meet fraud prevention and regulatory requirements.
- Log Files: Retained for a limited period for security and performance monitoring.
- Support Communications: Retained for the period necessary for quality assurance and dispute resolution.
8 Privacy Protection for Minors
99ko is a responsible platform strictly for those aged 21 and above. We never knowingly collect personal information from minors.
If we learn that a person registered under the age of 21, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child has registered on our platform, please contact us immediately.
9 International Data Transfers
To deliver 99ko's services, your information may in some cases need to be processed on servers located outside Bangladesh. Wherever your information is processed, we ensure the same standard of protection as described in this Privacy Policy.
For international data transfers, we ensure the following safeguards:
- Strict confidentiality agreements are signed with the receiving parties.
- Transferred data remains encrypted both in transit and at rest.
- Only the minimum information necessary to provide the service is transferred.
10 Policy Changes and Updates
99ko reserves the right to amend this Privacy Policy as needed. For any significant changes, we will take the following steps:
- A notification of the changes will be sent to your registered email.
- A clear notice will be displayed on the platform.
- The "Last Updated" date at the top of this page will be changed.
- Continued use of the platform after changes are made will be considered your acceptance of the new policy.
For significant changes, at least 30 days' notice will be given before they take effect, so you have sufficient time to make a decision.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our data protection team. We provide support in Bengali and English.
After you submit any request regarding your information, we will process it promptly following proper verification. You may need to provide certain details to confirm your identity.
For more information, see: Terms & Conditions • Responsible Gaming • FAQ