99ko Terms and Conditions

99ko is an online gaming and betting platform that provides slot games, live casino, cricket betting, and other entertainment services for users in Bangladesh. These terms and conditions ("Terms") constitute a legal agreement between the user ("you" or "member") and the 99ko platform ("we", "99ko").

We reserve the right to modify or update these terms at any time. Continued use of the platform after any changes means you are considered to have accepted the new terms. We therefore recommend reviewing this page regularly.

1.1 Scope of Services

99ko's services include online slot games, live casino, sports betting (including cricket, football, and badminton), virtual games, and other interactive entertainment. Additional specific rules may apply to each game or betting category.

1.2 Language of Terms

These terms have been prepared in Bengali. In the event of any dispute arising from a translation, the Bengali version shall be considered final.

2.1 Age and Eligibility Requirements

To create an account and use services on 99ko, you must be 21 years of age or older. Minors are strictly prohibited from creating an account or using the platform.

By registering, you confirm that:

• You are over 21 years of age;
• You are using this service voluntarily;
• You are playing under your own name and using your own funds;
• You have provided your personal information accurately.

2.2 One Account Policy

Each person may create only one account. If multiple accounts are found belonging to the same person, 99ko reserves the right to close all such accounts and forfeit the balances.

2.3 Accuracy of Information

Information provided at registration must be completely accurate and up to date. Providing false information may result in account suspension or closure. 99ko may request supporting documents from you at any time for identity verification.

You are responsible for keeping your account secure. Sharing your login credentials (username and password) or allowing anyone else to use your account is prohibited.

• Use a strong password and change it regularly;
• Notify the support team immediately if you notice any suspicious activity;
• Avoid logging in on public devices or unsecured networks.

You are responsible for all activity conducted from your account. If your account is hacked or used without authorization, contact 99ko immediately.

4.1 Deposit Terms

The minimum deposit amount on 99ko is ৳100 (one hundred taka). Accepted payment methods are:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Upay — Mobile Banking
• Bank Transfer — Major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

Deposited funds are generally credited to your account instantly. If there is a delay due to technical reasons, please contact the support team.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawals generally take 5 to 30 minutes to process. Before a withdrawal request is approved, 99ko may verify the following:

• Whether identity verification (KYC) has been completed;
• Whether bonus wagering requirements have been met;
• Whether any active investigation is ongoing on the account.

4.3 Restrictions and Verification

If fraud, money laundering, or suspicious activity is detected, 99ko reserves the right to suspend any transaction. Additional identity verification may be required for this purpose.

5.1 Welcome Bonus

New members have the opportunity to receive up to a 150% bonus of ৳5,000 on their first deposit. For example:

• Deposit ৳1,000 and receive a bonus of ৳1,500, giving a total balance of ৳2,500;
• Deposit ৳8,000 and receive a bonus of ৳5,000, giving a total balance of ৳13,000.

5.2 Wagering Requirements

Wagering requirements apply to every bonus. The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated based on the bonus amount only, not the sum of the deposit and bonus. For example:

• ৳1,500 bonus × 10 = ৳15,000 must be wagered before bonus winnings can be withdrawn.

Winnings earned from a bonus cannot be withdrawn before the wagering requirements are met.

5.3 Bonus Abuse

If an attempt is made to collect bonuses by creating multiple accounts, providing false information, or by any dishonest means, the relevant account will be closed and all bonuses and winnings will be forfeited. 99ko reserves the right to modify, suspend, or withdraw bonus offers.

99ko's VIP program has 5 tiers in total, where regular players can advance to higher tiers and enjoy greater benefits:

• Bronze — Weekly cashback up to 0.3%
• Silver — Weekly cashback up to 0.6%
• Gold — Weekly cashback up to 0.9%
• Platinum — Weekly cashback up to 1.2%
• Diamond — Weekly cashback up to 1.5%

VIP tier is determined based on regular activity on the platform. Advancing to higher tiers depends on your consistent participation and activity. Cashback is automatically credited to your account each week.

99ko is committed to ensuring a fair and transparent gaming environment for all players. The following activities are strictly prohibited:

• Exploiting any bug or error in the game software to gain an unfair advantage;
• Using bots, automated software, or any third-party tools;
• Playing in a fraudulent manner or attempting to harm other players;
• Using the platform for money laundering or illegal financial activities;
• Operating an account under another person's identity.

If any of the above activities are proven, 99ko may immediately close the account and forfeit all balances.

99ko places the highest importance on responsible gaming. We believe gaming should be a form of entertainment, not a path to financial solutions.

• You can set deposit limits, bet limits, or loss limits for yourself;
• You can request that your account be temporarily or permanently closed if needed;
• If signs of gaming addiction appear, seeking professional help is advised.

For detailed information on responsible gaming, please visit our Responsible Gaming page.

All content on the 99ko platform — logos, graphics, software, text, design — is the intellectual property of 99ko or its licensors. You may not copy, distribute, modify, or use this content for commercial purposes without prior permission.

Content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi is protected by their respective intellectual property rights.

To the maximum extent permitted by law, 99ko will not be liable in the following circumstances:

• If the service is disrupted due to technical errors or server issues;
• If there is a delay or failure in a transaction caused by a third-party payment provider;
• If account credentials are compromised due to the user's own negligence;
• If a game is interrupted mid-session due to loss of internet connection.

In any circumstance, 99ko's maximum liability will be limited to the amount of the relevant transaction.

99ko may close or suspend an account without prior notice for the following reasons:

• Violation of any provision of these terms;
• Evidence of false identity or fraud;
• Unauthorized or suspicious transactions;
• Exploiting technical errors;
• Offensive behavior toward other players or staff.

You may request closure of your account at any time through the support team.

11.1 Balance After Account Closure

If the account is not closed due to a rule violation, verified balances (excluding bonuses if wagering requirements are unmet) are withdrawable. If closed due to fraudulent activity, all balances will be forfeited.

To learn more about how your personal information is collected, used, and protected, please read our Privacy Policy page. 99ko uses your information solely for platform operations and does not sell it to third parties.

Our support team is available seven days a week, twenty-four hours a day for any issues or complaints:

• Live Chat: Contact us directly on the platform — available 24/7;
• Email: [email protected] — support available in both Bengali and English.

When a complaint is submitted, 99ko will investigate and communicate a decision within a reasonable time. If you disagree with the decision, you may request a review at a higher level.

If any provision of these terms is found to be unenforceable for any reason, all other provisions will remain fully in effect. 99ko reserves the right to unilaterally amend these terms at any time. A notice will be provided on the platform for significant changes.

For any questions or clarifications regarding these terms, please contact our support team.